CUSTOMER SERVICE
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Do you have any questions?
We may have answered them in the Frequently Asked Questions FAQ.
We did a study on what you may ask.
If you cannot find it in this study, write to us: info@mysite.com
or fill out the form below and send it to us:
FAQ
01
What is the shipping fee?
Random Sneakers offers free shipping on all orders over a certain order amount. Any order exceeding this amount will be shipped free of charge. For details, please visit our "Shipping and Delivery" page.
03
How can I track my order?
You can use our "Order Tracking" page to track the status of your order by logging into your account or using the tracking number in your order confirmation email. This page contains the current status of your order and the estimated delivery date.
05
What payment methods do you accept?
As Random Sneakers, we accept payment by major credit cards such as Visa, MasterCard, bank transfer/EFT. We use SSL encryption to make sure you're safe.
07
How long does it take for my order to be delivered?
Delivery time may vary depending on the location you order from and the delivery method you choose. Usually, we deliver our orders within 2-5 business days. For more information, you can visit our "Cargo and Delivery" page.
09
My products arrived damaged or missing, what should I do?
If you find any damaged or missing items in your order, please contact our customer service immediately. We will help you to solve the problem
02
What is your return and exchange policy?
Customer satisfaction is important to us. If you do not like the shoes you bought or you received the wrong product, you can return or exchange them. For more information about the return and exchange process, please visit our "Return and Exchange Policy" page.
04
How do I choose the right size of my shoes?
When choosing your shoe size, you can refer to our guide on our "Size Chart" page. It may also be useful to review customer reviews to ensure the comfort of your shoes. However, if you have any questions or uncertainties, our customer service team is happy to assist you.
06
Are your products of good quality?
Yes, all our products are original and sourced from authorized dealers or manufacturers. We do not compromise on quality and trust.
08
How can I return my products?
If you want to return the product, you can follow the instructions on our "Return and Exchange Policy" page. Please contact us to get more information about the return process and to request a refund.
10
How can I maintain my products?
To maintain the durability and appearance of your shoes, you can take a look at the suggestions on our "Product Care and Cleaning" page. There are different care instructions for each type of shoe.